Refund & Cancellation Policy

Effective September 16, 2026

1. Cancelling

• Cancel at any time from Manage billing in the studio. You don’t need to contact us.
• Cancelling stops all future charges. Your plan keeps working until the end of the month you’ve paid for.
• When the plan ends, posts that haven’t been published yet are withdrawn and your connected accounts are disconnected. Posts that were already published stay on your accounts.

2. When we give a full refund

We’ll refund a payment in full if:

• you ask within 7 days of your first payment for SocialBirdie (once per business);
• you were charged after cancelling, charged twice, or charged by mistake; or
• a fault on our side stopped SocialBirdie from publishing your scheduled posts for most of a billing month.

3. Other payments

Apart from the cases above, we don’t give refunds for the rest of a month after you cancel, or for unused cards or connected accounts. Your plan simply runs until the end of the month you paid for.

4. Changing plans

• Switching between Solo Autopilot and Growth Autopilot is adjusted automatically for the time left in the month. Upgrading adds the difference to your next invoice, and downgrading leaves a credit on it.
• Leaving the Founding Member plan is final: the founding price can’t be restored afterwards.

5. How to ask for a refund

Email hsbizhub26@gmail.com from the address you signed in with, and include the date of the charge. We aim to reply within two business days. Approved refunds go back to the card you paid with through Stripe, and usually appear within 5–10 business days.

6. Before disputing a charge

Please email us first. It’s the fastest way to sort out a billing problem.

7. Your rights

Nothing in this policy limits any rights you have under consumer protection law.

Contact

HS Business Hub, Ontario, Canada. Email hsbizhub26@gmail.com.